Multi-billion dollar company, the DHL Express has launched 400 TC55 scanners in South Africa, Nigeria, Kenya and Mauritius, the supply chain operator’s four largest markets in Sub-Saharan Africa.
According to an August 20 release, the pocket-sized, all-touch computers capitalize on the latest technological advancements and ensure customers on the continent benefit from increased visibility and an enhanced experience.
Further deployment of the units that operate on an Android platform and have built-in location services and GPS navigation capabilities will be made to the top 20 DHL markets across the region in the coming months, the release by Africa Press Orgnaisation (APO) adds.
Oliver Facey, Vice President of Operations for DHL Express Sub-Saharan Africa, urged supply chain operators to invest in transportation management systems and solutions to improve the quality, speed and precision of service. He said that these improvements will not only enhance customer experience, but also reduce operating costs and give operators a competitive advantage.
“We operate across 51 markets in Sub-Saharan Africa, servicing over 40,000 customers; therefore delivery efficiency is key for us. As a network business, we need to ensure that our shipment data is captured accurately and in real-time. Our growth plans and improvements are driven by the voice of our customer, and in challenging and competitive global environments, they need us to provide accurate and real-time information to ensure that they maintain their competitive edge and speed to market,” Facey said adding that the rise of e-commerce and increased competition are driving the demand for real-time supply chain visibility.
“The new technology increases the speed at which we can process shipments at both customer locations and DHL facilities and also empowers our frontline employees with access to real-time shipment information which will assist them with workload management. Unlike consumer-grade counterparts, these devices have integrated data-capture capabilities, and are also built to endure the wear and tear of industrial environments,” added Facey.
Benefits for DHL Sub-Saharan Africa customers include real-time shipment visibility, enhanced electronic proof of delivery, and on-time billing.
“We want to simplify the lives of our customers and ensure that we remain the provider of choice for international express. Our relentless focus on new capabilities ensures that we are well positioned to support our customers’ business,” DHL’s Facey said.
DHL Express is a multi-billion global supply chain operator that operates in over 200 countries, with about 325.000 employees.
Dubbed ‘the logistics company for the world’ DHL made in excess of 56 billion Euros in 2014.