Tangerine, a new Internet Service Provider (ISP) has stormed the Ugandan market, enticing clients with free introductory offers ranging from15GB to 50GB upon purchase of their MiFi.
According to officials at the Kamwokya-based company, their services include reasonable internet speeds compared to what they found on the market that is dominated majorly by telecom companies.
Further, the Tangerine officials say they are quickly enlisting both individual and corporate clients and hope that by the year end the company would have positioned itself as the Number One 4G Broadband provider in the country.
Tangerine’s monthly plan comes with 15GB, 30 GB and 50GB for payment of Shs50, 000, Sh90, 000 and 150,000 respectively.
“The entry of Tangerine with its fast and cheaper 4G broadband has caused shock amongst its competitors at the time when the companies are operating unstable internet services, and cheating the Ugandan public of their hard-earned cash,” some clients talked to, said.
The clients further said that despite promising quality internet services as outlined in their operating license, most internet service providers have reneged on the commitment. Further, the clients said, no day goes by without private individuals or corporate entities complaining about unexplained internet breakdowns and fees increments, estimating the losses in millions of Ugandan shillings over time.
“I have suffered and decided to leave one of the key internet service providers in this country. The service they advertise is totally different from what they offer us and I would want the regulators to follow such cheating companies,” says a Kampala executive who has had trouble accessing the 4G Broadband Internet, despite paying monthly fees for connection.
“I have now opted for Tangerine and hope that they will continue to give us best services because so far their Internet is fast and yet cheaper compared to the rest on the market,” he adds.
As Tangerine captures more clients, those already on its network praise the company for its customer care service.
“The company is always in touch with its clients, which helps it improve its services. Other companies rarely do this, they will only respond when a client calls, worse still they never fulfill their promise to rectify the bad situation,” another client said.
Meanwhile, a sales official at Tangerine revealed that due to exceedingly high and unanticipated demand for their products, the MiFi stock has been depleted.
“However restocking plans have been fixed and clients can place orders at any Tangerine outlet which will go into the back order queue,” the official said.