The National Water and Sewerage Corporation (NWSC) September 22 launched a national campaign dubbed ‘Kyogeleko’ to enhance customer satisfaction.
According to the NWSC MD Eng Silver Mugisha, the Corporation will endeavour to ensure that all its customers are offered the highest quality of service at all times.
“We are committed to water for all,for a delighted customer by a delighted workforce. From 23 towns two years back, the NWSC has expanded its footprint to now over 218 towns of operation as it provides mainly tapped water,” Dr. Mugisha said.
On his part the NWSC Director Commercial and Customer Service, George Okol, said the corporation is a customer centred utility working to delight its customers.
“The Kyogeleko campaign will help us get feedback from our customers from various discussions and improve the quality of the service to the delight of our customers,” he said.
NWSC’s improved customer interface with stakeholders is part of the corporation’s 5-year strategic direction and vision to be the leading customer centred utility in the world, he said.
The Corporation has introduced a number of customer engagement programmes namely; Water Community Communication Clubs (WACOCO), Water Baraza’s, Customer connect sessions in places of worship, night hang outs and markets.
“All these programmes are rolled out to get feedback from our people and improve the services. I encourage all customers to be part of the “#Kyogeleko” campaign by sharing feedback through our toll free lines (0800300977/0800200977), social media pages” Okol added.