Standard Chartered Bank Uganda has today unveiled Coffee Banking, a concept which enables clients to enjoy premium coffee while banking. This is the first of its kind in the financial services sector in Uganda.
The Bank has partnered with Endiro Coffee to launch the new banking innovation in Uganda. The Endiro brand has positioned itself as one of the premier coffee brands in Uganda, leading the way in serving high quality, single village-lotted and ethically sourced Ugandan coffees to the public.
The coffee shop has been set up right within the Bank’s lavish, state-of-the-art and spacious Speke Road Banking Hall located at its Headquarters.
During the unveiling of the concept dubbed Coffee Banking Dr. Robin Kibuka, the Board Chairman, Standard Chartered Bank had this to say:
“I am delighted that we have added a feature to our brick and mortar facility that will further improve our clients’ experience. The Endiro coffee outlet within our Speke Road Banking Hall has been set up to offer additional convenience to our clients. We have over the years redefined and demystified banking by first and foremost making it more experiential and customer centric with warm banking halls, first class ambiences and user-friendly facilities that are designed to improve clients’ experiences.”
He said customers are served while seated due to Q-matic machines installed to improve efficiency and ensure they do their banking while comfortable. We are committed to ensuring that a visit to any branch is an unrivalled experience akin to the hospitality business. I am delighted to add that today we are providing all our visiting customers free Endiro products. Customers will enjoy free coffee and mochas among others and we hope they will continue to enjoy the experience as they undertake their banking operations.”
The Managing Director of Endiro Coffee Ms. Gloria Katusiime while unveiling the capabilities and offer of the coffee bar that has been placed within the Bank had this to say:
“We are very grateful to Standard Chartered Bank for this great opportunity and partnership. I want to assure you that Endiro Coffee is the right partner and has so much in common with Standard Chartered Bank. We share similar values such as exceptional client service, responsiveness, innovation and a wide range of products that meet various clients’ tastes and preferences.”
“We are proud to be associated with the Bank and our commitment is to provide the highest quality products and customer service that meet or exceed the Bank’s client needs. At this outlet we shall be offering coffees and snacks during the normal Bank opening hours. We welcome all customers to try out our products and give us feedback to ensure we consistently meet their expectations.”
The Coffee Banking innovation that Standard Chartered Bank has unveiled in partnership with Endiro is a new way of banking that provides a holistic and transformative experience as the Bank continues to differentiate itself and offer luxuries and convenience to all its customers across all segments.