A lady wearing protective gears against coronavirus

In response to the latest developments in the COVID-19 outbreak around the world, Emirates has taken extra steps to ensure its customers’ health and comfort, and provide them with confidence and peace of mind when planning their travel.

On all aircraft departing from its hub in Dubai, are subjected to enhanced cleaning and complete disinfection of all cabins as a precaution. The airline uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly.

According to Valerie tan, the public relation manager of Emirates, the cleaning process includes a comprehensive wipe down of all surfaces  from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more.

“On any aircraft that were found to have transported a suspected or confirmed COVID-19 case, Emirates implemented deep cleaning and disinfection in a process that takes between six to eight hours to complete. This includes the defogging of cabin interiors and misting with disinfectant across all soft furnishings, and replacement of seat covers and cushions in the affected area. The aircraft’s HEPA cabin air filters will also be replaced.” He said

Emirates has also provided customers across its network added flexibility, choice, and value; with the ability to change their travel dates without change and reissuance fees.

“The safety and well-being of customers and employees is a topmost priority at Emirates. Since January, the airline has activated its contingency response team to monitor daily developments on the COVID-19 outbreak, maintain contact with all relevant health and regulatory authorities, and ensure the airline’s response is current and appropriate.”  He said

He said Emirates will continue working closely with all its partners and industry stakeholders, to ensure travellers can continue their journeys with the assurance that their wellbeing and comfort remains at the forefront.