Teddy Arimi

The National Social Security Fund (NSSF) has launched online benefits claim for members who qualify for withdrawal of their savings.

According to Teddy Arimi, the Head of Marketing and Communications at NSSF, under the electronic method, members can now submit and track their claims without leaving the comfort of their homes.

The service is available to all members who qualify for the Age, Withdrawal, Invalidity, Emigration Grant and Exempted Employment benefits.

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To access the platform, one needs to download the NSSFGo mobile app on Google Play or visit https://nssf.page.link/1 and the web application: https://nssfgo.app then scroll to “Benefits Application” to enter required information and documents. Upon submission, a beneficiary is able to track the benefits claim until the payment is made.

“This innovation takes us closer to our benefits payment turnaround time target, which is paying qualifying members within 24 hours from the current eight days,” she said.

Rebekah Kabugo-Mugisha, Customer Experience Manager said, “Members do not need to travel long distances to NSSF branches or spend time in traffic or queues. In a few simple steps on their phone or computer, one can submit their claim, track the processing status and receive their funds on either mobile money or bank account without ever leaving their home.”

She urged all qualifying members to make use of this solution that seeks to enhance their experience at the time of claiming.