Customers of Uganda Baati, which is part of the Safal Group, will now be served faster and better following the company’s launch of a new customer service centre at its headquarters in Nakawa Industrial Area.
The launch of the one-stop customer service centre was graced by representatives from construction and real estate, banking sector, insurance sector, tax administration, logistics and transport sector and the media among others.
Officiating at the launch ceremony as guest of honour, the Mayor of Nakawa Division in Kampala Capital City, Eng. Ronald Balimwezo Nsubuga lauded Uganda Baati for their continued production of quality roofing iron sheets.
He also commended the company for its corporate social responsibility (CSR) programme which he said, has helped the communities. The company’s CRS focuses on shelter
education, health and environment.
He said the launch of the new service centre will save clients’ time and sort out complaints, which he said reduces the cost of doing business.
The Uganda Baati Chairman Board of Directors Dr Allan Shunubi said the new service centre was a milestone in the company’s history, adding that Uganda Baati would continue to innovate for the benefit of its customers.
He said Uganda Baati was the leader in the business of producing quality roofing iron sheets in the country. “We are the market leaders in that industry. No doubt about that,” Dr. Shonubi said.
The Chairman of Construction Hardware Dealers Association (CHADA), Abbas Mutyaba, launded Uganda Baati for opening the new customer service centre, saying it will serve the association’s members better “unlike in the past when they used from office to office, costing us time and business opportunities.”
Mutyaba appreciated the company for the production of quality products. “We thank you for innovation. We thank you for the variety of products. We thank you for quality, “he said, adding that the public appreciates quality products produced by the company.
Hellen Joy Musiime, the Uganda Baati Customer Service Manager, said the new customer service centre brings all functions of the company under one roof.
Uganda Baati is listed on the Uganda Securities Exchange with 100 shareholders and board chairman Shonubi said the company’s shareholders could get dividends next year as business improves.
Uganda Baati has showrooms in Mbale, Gulu, Mbarara, Entebbe and Nakasero.