Kampala, Uganda; Housing Finance Bank (HFB) today hosted over 150 Agent Bankers from Kampala at the HFB Agent Banking Forum held at Imperial Royale Hotel, reaffirming the Bank’s commitment to strengthening its agent network through knowledge sharing, collaboration, and practical business support.
The forum brought together agents and Bank representatives to deepen their understanding of the evolving agent banking industry, discuss opportunities and emerging challenges within the sector, and equip agents with the knowledge and tools needed to strengthen their businesses, enhance service delivery, and better serve customers across their communities.
A key highlight of the engagement was the Super Agent Model, which is transforming agent banking by strengthening agents’ operations and providing access to liquidity support through a nationwide network of super agents. The model ensures agents remain operational and are better positioned to meet customer needs without service interruptions.
Ronald Namawa, Manager, Agent Banking at HFB, said the model is central to the Bank’s strategy of building a stronger and more resilient agent banking network.
“Our Super Agent Model is built on collaboration. By working together with our agents and super agents, we are strengthening our network, improving service reliability, and bringing banking services even closer to the communities we serve,” he said.
The forum also focused on responsible banking practices, with agents receiving practical guidance on data protection, customer privacy, and compliance with Uganda’s data protection laws. Stanislaus Ssendagire, HFB’s Data Protection Officer, emphasized the importance of safeguarding customer information and reminded agents of their responsibility to comply with data protection requirements.
“As HFB, we continue to collaborate with our agents to ensure compliance with data protection laws, including registration with the Personal Data Protection Office. Agents are encouraged to register online and obtain the required certificates to avoid penalties associated with unauthorized disclosure, destruction, or sale of personal data,” Ssendagire said.
Recognising some of the day-to-day challenges faced by agents, the Bank also introduced customised insurance solutions designed to safeguard their businesses against risks such as theft, giving them greater confidence as they continue serving their communities.
Agents were further taken through HFB’s broad range of financial solutions, including microfinance, business and institutional banking, mortgages, and consumer banking services, demonstrating how the Agent Banking network continues to expand access to banking services beyond traditional branches.
Richard Bob Sema, Manager Incremental Housing Loans at HFB, highlighted the role of the agent network in extending these solutions to more customers.
“Through the Agent Banking network, these solutions continue to reach more customers, making banking services more accessible and convenient across communities,” he noted.
Beyond the knowledge-sharing sessions, the forum created an opportunity for meaningful dialogue between HFB and its Agent Bankers. Through the interactive engagement, agents shared their experiences, exchanged ideas on the future of agent banking, and appreciated the Bank’s commitment to supporting their growth through competitive commissions, continuous capacity building, and solutions that strengthen their businesses.
The HFB Agent Banking Forum reflects the Bank’s continued commitment to building a knowledgeable, resilient, and empowered agent network that is well-equipped to respond to the changing needs of the banking industry while delivering secure, reliable, and accessible financial services that advance financial inclusion across Uganda.
