Stanbic Bank
Stanbic Bank
21 C
Kampala
Stanbic Bank
Stanbic Bank
Home Blog Page 1257

NWSC to cut sewerage smell in Kampala city via new sewerage infrastructure

Officials at the plant

The National Water and Sewerage Corporation (NWSC) has revealed plans to establish more new sewerage infrastructure in city in a move that should contribute to the reduction of the bad smell from the old sewerage  systems.

The remarks were made by NWSC Board chairman Dr. Eng Christopher Ebal during the technical hand over of the new Kinawataka sewerege pre-treatment plant.

Eng Ebal said that the new NWSC sanitation improvement master plan encompasses an ultra-modern sewerage treatment plant in Bugolobi, a sewerage pre-treatment plant in Kinawataka, a sewerage pumping station on Kibira road and 31km of sewer network.

Sharing plants specifications during a site visit of the newly completed Kinawataka  pretreatment plant, Eng. Ebal said that the construction of a waste water treatment plant at Kinawataka is part NWSC’s efforts towards protecting the water quality in Inner Murchison bay of Lake Victoria by treating some of the untreated inflow of waste water that flows into the lake.

He added that the poor quality of raw water in the inner Murchison Bay, among other adverse effects, is increasing the cost of producing water at Ggaba water works.
“The new infrastructure will improve sanitation and health in around the city, protect Lake Victoria, produce briquettes from faecal matter, generate 630kw of power from biogas, among other benefits.” he said

NWSC Board Member, Faridah Mayanja Mpiima reiterated the corporation’s commitment towards improving sanitation and health in all its areas of operation in line with the NWSC Strategic plan.

Deputy Managing Director Technical services Eng. Johnson Amayo said that the modern environmentally treatment plant is noise and odour free.
“We assure our people in a Butabika that the plant will not smell or make noise for the neighborhood. We are implementing new smart engineering technology to enhance service delivery in Uganda,”” he said

Deputy Managing Director Board Affairs and corporation Secretary Miss Edith Kateete applauded the contractors for the good job.
“The project has been completed on time and within budget,” she said

Director projects and capital development, Eng. Paddy Twesigye said that chemical processes have been introduced in the treatment stages to help reduce algae and subsequently improve the quality of water on Lake Victoria.

Director Engineering services Eng Alex Gisagara said that the Kinawataka treatment plant has been designed with room for expansion.

He added that the 4.5million litres per day treatment capacity plant is designed to realize a mechanical pre-treatment of effluent.
He shared that with the near completion of the new Bugolobi waste water treatment plant, the corporation has more capacity to improve sanitation and health in the city

The bigger Picture
NWSC MD Dr.Eng Silver Mugisha said that the corporation is putting final touches on the largest sewage treatment plant in East and Central Africa at Wankoko-Bugolobi.

The plant will treat 45 million litres of waste water daily and generate over 630kw of electricity using biogas for use in the plant.

According to him, the plant will help to clean Kampala city by diverting and treating waste water from the heavily polluted Nakivubo channel before releasing water into the Lake Victoria.
“The foul smell at Wankoko Bugolobi will be no more. The new plant uses nuisance free technology and bio-filters and will not smell. It will serve the needs of 850,000 people,” he said

The new infrastructure will serve Naguru, Ntinda, Nakawa, Bugolobi, Kyambogo, Kiwanataka, Banda, Kasokoso, Butabika and neighbouring areas.

“This substantially extends piped sewerage services outside the Central Business District, Old Kampala, Kiseka Market area, Kololo, Nakasero etc,” he said

The project is being funded by government with support of African Development Bank, European Union and German funding through KfW.

The Bugolobi-Nakivubo sewerage plants comes four years after the commissioning of the Lubigi sewerage treatment plant in 2014. Lubigi plant serves Mulago Makerere, Wandegeya, Bwaise, Kalerwe, Lubigi Kawempe and the neighbouring areas.

Officials said plans were underway to construct a sewerage treatment plant in Nalukolongo and Kajjansi to serve the growing needs of Kampala city.

Stories Continues after ad

DHL partners with Teach for Uganda to create greater employability among youth

Officials from DHL Uganda and Teach For Uganda display signed agreements after partnering to empower Ugandan students.

DHL Group has launched partnership with Teach For Uganda in efforts to promote educational opportunities and employability for young people in Uganda.

The partnership will see employees from DHL Express, DHL Global Forwarding and DHL Supply Chain volunteer to support over 36 Teach For Uganda Fellows who will in turn make a positive impact in the lives of at least 15,000 students across Uganda.

According to James Kassaga Arinaitwe, the founder and CEO of Teach For Uganda, they believe in the potential of all children to thrive and become better leaders in their various communities.

“The partnership with DHL Uganda will accelerate our momentum and help us improve the lives of the children through excellent and practical education and develop our fellows as effective teachers and leaders in their communities and nation.” He said.

Alluding to Uganda Census data, the Country Manager, DHL Express Uganda, Fatma Abubakar, said over half of Uganda’s population comprises youth under the age of 29 and it is estimated that 86 per cent of those are unemployed, underemployed or at the level of becoming employable, “there is much to be done in order to close the gap, we hope that the engagement our volunteers will have with Ugandan youth will help improve these numbers.” She said.

Globally DHL is committed to improving the communities in which they operate and creating a positive impact within the local community.

 “We are looking at giving the youth exposure and access to business leaders as well as skills-based training. Over time as the interactions grow between DHL volunteers and the Teach for Uganda students, we hope to nurture a cohort of youth who are more confident, focused and own the skills needed to move forward in their careers.” Said Zachary Mukwaya General Manager DHL Supply Chain.

Teach For Uganda recruits exceptional Ugandan graduates from diverse fields of study, who are trained to become teachers, known as Teach for Uganda Fellows, then placed in underserved schools and communities around the country as Teach For Uganda participants. These teacher-leaders would commit two years as teachers and mentors to their students.

In addition to giving their time to Teach for Uganda, DHL volunteers will continue to support SOS Children’s Villages Uganda with whom it has had a partnership since 2013.

Stories Continues after ad

Meera Investments Ltd.tops list of rental income taxpayers of 2018/19-URA

Tycoon Sudhir Ruparelia

Meera Investments Limited, a subsidiary of the Ruparelia Group, tops the list of 25 compliant companies that were ranked best by the Uganda Revenue Authority (URA) in paying rental income tax in the financial year 208/19 that saw the Authority beat the target by Shs258.89 billion to collect a total of Shs16.6 trillion in taxes to government.

URA’s public notice does not however show the exact amount of money that each of the top 25 companies paid as rental income tax during that year.

According to its website, Meera Investments embraces effective and efficient solutions in all aspects of property development from design to finish, achieving maximum usage and productivity, which makes it the biggest landlord and the leading property developer.

“Our track record clearly shows our vision and our commitment towards national economic and social development. This has been built through many years of outstanding quality and integrity in the market of commercial and residential developments in the real estate industry,” it says on its website.

Other companies that performed well in paying rental income tax are; Golf course group limited, Bidco Uganda limited, British American tobacco Uganda, The Jubilee Investments Company, PDM Uganda Limited, Capital Shoppers Limited, Megha industries Uganda limited andMukwano Industries (U) Limited.

Meanwhile the Chairman of Ruparelia Group Sudhir Ruparelia came in second position among the top 25 individual rental income taxpayers in the country in the same year 2018/19. He was beaten by businessman Alnasir Viran Gulam Hussein Habib on the list that does not also the exact amount of money that each of the individuals paid.

According to URA Commissioner General Doris Akol, Uganda’s real estate sector has steadily grown over the years, contributing 0.2 percent to GDP in the last financial year. In the past year, the sector has registered a 12 percent revenue growth and this has greatly contributed to our tax to GDP.

“We therefore encourage all other players in the rental real estate to emulate those models, come forth, declared and pay taxes voluntarily as we develop Uganda together,” she said in the latest public notice.

“On that note URA is celebrating the top 25 individual and 25 non individual rental income taxpayers who serve as role models for on time rental income tax declarations and payments,” she said.

Below is the list of the top 25 non-individual rental income tax payers in financial year 2018/19.

  1. Meera investments Limited
  2. Golf course group limited
  3. Bidco Uganda limited
  4. British American tobacco Uganda.
  5. The jubilee Investments company
  6. PDM Uganda Limited
  7. Capital Shoppers Limited
  8. Megha industries Uganda limited
  9. Mukwano Industries (u) Limited
  10. KIBAO Investments Company Ltd
  11. TPS (U) Ltd
  12. Uganda development bank Uganda Ltd
  13. Tembo steels (U) Ltd
  14. International Holdings Uganda Ltd
  15. Imperial group of hotels Ltd
  16. UAP old Mutual Insurance Uganda Ltd
  17. Shoprite Checkers Uganda Limited
  18. White snow man’s Ltd
  19. Jasan Construction Ltd
  20. Multiple I.C.D Ltd
  21. DFCU Ltd
  22. JMP investments Ltd
  23. MULCO Textile Ltd
  24. Ministry of energy and mineral development
  25. NADIMS Ltd

Top 25 individual rental income tax payers are in financial year 2018/19;

  1. Mr. Alnasir Viran Gulam Hussein Habib
  2. Dr Sudhir Ruparelia
  3. Mohamed Hussein
  4. Viran Amin
  5. Nakayima Janat
  6. Karia Pradip
  7. Nipun Bhatia
  8. Karia Minex
  9. Lubega Charles
  10. Kassam Moyes
  11. Karia Kunnal
  12. Abdul Hamid Mohamad Karim Hirji
  13. Viran Aisha
  14. Aziz Damani Abdulamid Hirji
  15. Karia Rita
  16. Karugaba Alice
  17. Hudan Alykhan
  18. Sophy Nantongo
  19. Mpza Eron
  20. Tumwesigye Mustapha
  21. Thakrar Nita
  22. Musisi Fredrick
  23. Muwonge john
  24. Karan Deyaiji
  25. Kirumira Godfrey.
Stories Continues after ad

Thousands expected to attend China-Uganda Expo set for next week in Kampala

The 2019 China Industrial Capacity Cooperation Exposition (China-Uganda Expo) will be held at UMA Show Grounds, Kampala from July 23- 26, with thousands Ugandan businessmen and others from the region expected to attend the event that will showcase exhibitor profiles in infrastructure construction, machinery and equipment, Energy and Environment, Logistics, Minerals and metal, agro and agro-processing, vocational education, ICT, tourism and health industry and wholesale and retail.

The expo the first to be held in Uganda, is part of the China Industry Capacity Cooperation Exposition (China-Africa Expo), one of the most famous fairs to connect China and Eastern Africa countries concerning construction, agricultural, machinery, tourist among other sectors.

 

The expo is organised by the China Council for the Promotion of International Trade (CCPIT) in collaboration with Uganda Manufacturers Association, Uganda Investment Authority, China-Africa Development Fund and Uganda National Chmaber of Commerce and Industry, according to Lydia Sun, Project Team Manager, CIEC Exhibition Co., Ltd., at a press conference on Wednesday in Kampala.

 

The Expo is the third in a series of China-Africa expositions, the first two having been held in Kenya and Ethiopia in November and December 2018 respectively.

 

“Altogether 43 enterprises from 12 provinces and cities of China will take part in the expo to showcase high-quality products and advanced technology in railway and road construction, infrastructure, telecommunications, machinery, manufacturing and farm produce processing,” Sun said, adding that they will be seeking to explore investment opportunities in Uganda in areas such as engineering machinery, energy equipment, agricultural processing products and equipment and equipment among others.

The Expo is a platform for governments, businesses and trade circles between China and Uganda to work hand in hand, promote trade and investment to achieve mutual benefits,” said Sun.

She added that the forum provides opportunity to showcase many products and economic development concepts including symposia and other concurrent events designed to enhance networking and information exchange between Chinese and Ugandan enterprises as well as promoting industrial capacity cooperation on projects between the two countries.

She said that since October 18, 1962, when the diplomatic relations between China and Uganda were established, the two sides have made great progress and development. “At present, bilateral economic and trade relations are not limited to simple trade. Many Chinese companies have already invested in Uganda,” she said adding that these have contributed to Uganda’s economic and social development.

“While Uganda has rich natural and human resources and stands at the starting period of industrialization, China has the technology, equipment, talent and funds that can help the country realize sustainable development where jobs are created,” said Mubaraka K. Nkutu, UMA’s director of membership services, who added that China is already developing industrial parks in Mbale and Kapeeka.

“We believe the expo will add impetus to the ongoing China-Uganda collaboration in trade, investments, and also cooperation in industrialization,” said Stephen Kabagambe of Uganda National Chamber of Commerce and Industry, adding that the Expo is win-win cooperation between China and Uganda. He said China is one of the biggest trading partners of Uganda.

UIA’s Martin Muhangi said Uganda has many investment opportunities and that coupled with a good investment climate that has made Uganda an investment destination, more Chineses companies should come to invest in the country that now has a one-stop- centre to serve investors.

“Uganda is a preferred investment destination in Africa,” he said adding that the country is part of the EAC AND COMESA blocs which have a market of over 170 million people and 560 people respectively,” Muhangi said.

Zhao Xiufen, Economic and Commercial Counsellor Embassy of the People’s Republic of China in Uganda, emphasised that the Expo is part of the China-Africa Expositions which are part of the initiatives that President Xi Jinping announced during the Bejing Summit in September 2018 on China-Africa Cooperation.

Meanwhile, Ju Weipeng, Acting Country Manager of China Communications Construction Company Limited (Uganda), said that 350 Chinese companies have already set base in Uganda, providing jobs to Uganda and contributing to Uganda’s development.

 

Stories Continues after ad

Cecafa Cup 2019: KCCA FC overcome Rayon Sport to storm semis

KCCA FC continued their hunt for regional club championship glory after reaching the semifinals of the ongoing 2019 Cecafa Kagame club championship in Rwanda.

Mike Mutebi’s boys eliminated the Rwandan league champions Rayon Sports FC in the quarter-finals with a 2-1 resounding victory at Stade Kigali on Tuesday night.

Mustafa Kizza opened the scoring for KCCA in the 33rd minute before Herve Rugwiri levelled matters for Rayon Sport in the 47th minute. Jackson Nunda headed in from a Muzamiru Mutyaba cross what was to be the winner in the 67th minute.

In the semifinals, the Uganda League champions will take on the winner between Kenyan champions Gor Mahia and Green Eagles FC who face off on Wednesday.

KCCA became the first ever Ugandan Club to win the Cecafa Club Cup that was held in Kampala, Uganda in 1978.

If they go on to win the championship this year, they will smile home with prize money worth USD 30,000.

Police FC, under Manager Sam Timbe is the last Ugandan team to win the championship back in 2005, by defeating Moro United 2-1 in the final.

In the other quarterfinal game played on Tuesday, the defending champions Azam FC eliminated TP Mazembe of DR Congo 2-1.

Gor Mahia will take on Green Eagles while APR face AS Maniema on Wednesday evening in the other quarter-final games to find out the other two semifinalists.

The Cecafa Club Cup is a football club tournament organised by Cecafa. It has been known as the Kagame Interclub Cup since 2002, when Rwandan President Paul Kagame began sponsoring the competition.

Azam FC from Tanzania are the defending champions while Simba are the record winners.

Stories Continues after ad

Afcon 2019: Tunisia and Nigeria battle for bronze medal tonight

After stumbling in the penultimate hurdle of the Total Africa Cup of Nations Egypt 2019, Tunisia and Nigeria are looking for consolation on Wednesday, 17 July 2019 when they face each other at the Cairo based Al Salam Stadium in the third place playoff where the winner goes away with bronze medal.

Tunisia lost to Senegal 0-1 after extra-time, while Nigeria conceded a last minute goal to fall 1-2 to Algeria in the semifinal.

The Carthage Eagles reached the semifinal for the first time since winning the title at home in 2004, but couldn’t take the final step. Tunisia started on a slow note with three draws in the group stage, 1-1 with Angola and Mali and goalless against Mauritania.

In the Round of 16 they needed penalties to oust Ghana after a 1-1 draw. And in the quarterfinals it was all one way traffic to defeat Madagascar 3-0.

But they had to deal with heartbreak in the penultimate round losing to Senegal 1-0 after extra-time. Missing a penalty in the second half, and being declined another by VAR, besides a headed own goal gave them some sour taste to deal with waiting for the bronze medal match.

Meanwhile three time champions Nigeria wished to add a new star on their green jersey, but their campaign was cut short at the semifinal.

The Super Eagles started their campaign defeating Burundi 1-0. They then defeated Guinea with the same result, before succumbing to a 2-0 defeat to debutants Madagascar.

Nigeria then defeated title holders Cameroon 3-2 in the Round of 16. In the quarterfinals they defeated South Africa 2-1, but their way was stopped at the semifinal with a 2-1 defeat to Algeria. They will now face Tunisia’s Carthage Eagles looking for a place on the podium.

The match kicks off at 10pm local time.

Afcon head-to-head:

16/03/1978 – Accra (Third place) Nigeria 1-1 Tunisia, The match was abandoned after Tunisia walked off in the 42nd minute with the score tied at 1-1 to protest the officiating. Nigeria were awarded a 2-0 win, and Tunisia were banned from the next tournament

23/01/2000 – Lagos (Group stage) Nigeria 4-2 Tunisia

11/02/2004 – Rades (Semifinal) Tunisia 1-1 Nigeria, (Tunisia win 5-3 on penalties)

04/02/2006 – Port Said (Quarterfinal) Nigeria 1-1 Tunisia, (Nigeria win 6-5 on penalties)

Attachments area

Stories Continues after ad

Flashback: I was gang-raped on my wedding day, woman narrates of how she encountered daring rapists

When Terry Gobanga – then Terry Apudo – didn’t show up to her wedding, nobody could have guessed that she had been abducted, raped and left for dead by the roadside. It was the first of two tragedies to hit the young Nairobi pastor in quick succession. But she is a survivor.

It was going to be a very big wedding. I was a pastor, so all our church members were coming, as well as all our relatives. My fiance, Harry, and I were very excited – we were getting married in All Saints Cathedral in Nairobi and I had rented a beautiful dress.

But the night before the wedding I realised that I had some of Harry’s clothes, including his cravat. He couldn’t show up without a tie, so a friend who had stayed the night offered to take it to him first thing in the morning. We got up at dawn and I walked her to the bus station.

As I was making my way back home, I walked past a guy sitting on the bonnet of a car – suddenly he grabbed me from behind and dumped me in the back seat. There were two more men inside, and they drove off. It all happened in a fraction of a second.

A piece of cloth was stuffed in my mouth. I was kicking and hitting out and trying to scream. When I managed to push the gag out, I screamed: “It’s my wedding day!” That was when I got the first blow. One of the men told me to “co-operate or you will die”

The men took turns to rape me. I felt sure I was going to die, but I was still fighting for my life, so when one of the men took the gag out of my mouth I bit his manhood. He screamed in pain and one of them stabbed me in the stomach. Then they opened the door and threw me out of the moving car.

I was miles from home, outside Nairobi. More than six hours had passed since I had been abducted.

A child saw me being thrown out and called her grandmother. People came running. When the police came they tried to get a pulse, but no-one could. Thinking I was dead, they wrapped me in a blanket and started to take me to the mortuary. But on the way there, I choked on the blanket and coughed. The policeman said: “She’s alive?” And he turned the car around and drove me to the biggest government hospital in Kenya.

I arrived in great shock, murmuring incoherently. I was half-naked and covered in blood, and my face was swollen from being punched. But something must have alerted the matron, because she guessed I was a bride. “Let’s go around the churches to see if they’re missing a bride,” she told the nurses.

By coincidence, the first church they called at was All Saints Cathedral. “Are you missing a bride?” the nurse asked.

The minister said: “Yes, there was a wedding at 10 o’clock and she didn’t come.”

When I didn’t show up to the church, my parents were panicking. People were sent out to search for me. Rumours flew. Some wondered: “Did she change her mind?” Others said: “No, it’s so unlike her, what happened?”

After a few hours, they had to take down the decorations to make room for the next ceremony. Harry had been put in the vestry to wait.

When they heard where I was, my parents came to the hospital with the whole entourage. Harry was actually carrying my wedding gown. But the media had also got wind of the story so there were reporters too.

I was moved to another hospital where I’d have more privacy. That was where the doctors stitched me up and gave me some devastating news: “The stab wound went deep into your womb, so you won’t be able to carry any children.
I was given the morning-after pill, as well as antiretroviral drugs to protect me from HIV and Aids. My mind shut down, it refused to accept what had happened.

Harry kept saying he still wanted to marry me. “I want to take care of her and make sure she comes back to good health in my arms, in our house,” he said. Truth be told, I wasn’t in a position to say Yes or No because my mind was so jammed with the faces of the three men, and with everything that had happened.

A few days later, when I was less sedated, I was able to look him in the eye. I kept saying sorry. I felt like I had let him down. Some people said it was my own fault for leaving the house in the morning. It was really hurtful, but my family and Harry supported me.

The police never caught the rapists. I went to line-up after line-up but I didn’t recognise any of the men, and it hurt me each time I went. It set back my recovery – it was 10 steps forward, 20 back. In the end I went back to the police station and said: “You know what, I’m done. I just want to leave it.”

Three months after the attack I was told I was HIV-negative and got really excited, but they told me I had to wait three more months to be sure. Still, Harry and I began to plan our second wedding.

Although I had been very angry at the press intrusion, somebody read my story and asked to meet me. Her name was Vip Ogolla, and she was also a rape survivor. We spoke, and she told me she and her friends wanted to give me a free wedding. “Go wild, have whatever you want,” she said.

I was ecstatic. I went for a different type of cake, much more expensive. Instead of a rented gown, now I could have one that was totally mine.

In July 2005, seven months after our first planned wedding, Harry and I got married and went on a honeymoon.

Twenty-nine days later, we were at home on a very cold night. Harry lit a charcoal burner and took it to the bedroom. After dinner, he removed it because the room was really warm. I got under the covers as he locked up the house. When he came to bed he said he was feeling dizzy, but we thought nothing of it.

It was so cold we couldn’t sleep, so I suggested getting another duvet. But Harry said he couldn’t get it as he didn’t have enough strength. Strangely, I couldn’t stand up either. We realised something was very wrong. He passed out. I passed out. I remember coming to. I would call him. At times he would respond, at other times he wouldn’t. I pushed myself out of bed and threw up, which gave me some strength. I started crawling to the phone. I called my neighbour and said: “Something is wrong, Harry is not responding.”

She came over immediately but it took me ages to crawl to the front door to let her in as I kept passing out. I saw an avalanche of people coming in, screaming. And I passed out again.

I woke up in hospital and asked where my husband was. They said they were working on him in the next room. I said: “I’m a pastor, I’ve seen quite a lot in my life, I need you to be very straight with me.” The doctor looked at me and said: “I’m sorry, your husband did not make it.”

I couldn’t believe it.
Going back to church for the funeral was terrible. Just a month earlier I had been there in my white dress, with Harry standing at the front looking handsome in his suit. Now, I was in black and he was being wheeled in, in a casket.

People thought I was cursed and held back their children from me. “There’s a bad omen hanging over her,” they said. At one point, I actually believed it myself.

Others accused me of killing my husband. That really got me down – I was grieving.

The post-mortem showed what really happened: as the carbon monoxide filled his system, he started choking and suffocated.

I had a terrible breakdown. I felt let down by God, I felt let down by everybody. I couldn’t believe that people could be laughing, going out and just going about life. I crashed.

One day I was sitting on the balcony looking at the birds chirping away and I said: “God, how can you take care of the birds and not me?” In that instant I remembered there are 24 hours a day – sitting in depression with your curtains closed, no-one’s going to give you back those 24 hours. Before you know, it’s a week, a month, a year wasted away. That was a tough reality.

I told everybody I would never ever get married again. God took my husband, and the thought of ever going through such a loss again was too much. It’s something I wouldn’t wish on anybody. The pain is so intense, you feel it in your nails.

But there was one man – Tonny Gobanga – who kept visiting. He would encourage me to talk about my husband and think about the good times. One time he didn’t call for three days and I was so angry. That’s when it hit me that I had fallen for him.

Tonny proposed marriage but I told him to buy a magazine, read my story and tell me if he still loved me. He came back and said he still wanted to marry me.

But I said: “Listen, there’s another thing – I can’t have children, so I cannot get married to you.”

“Children are a gift from God,” he said. “If we get them, Amen. If not, I will have more time to love you.”

I thought: “Wow, what a line!” So I said Yes.

Tonny went home to tell his parents, who were very excited, until they heard my story. “You can’t marry her – she is cursed,” they said. My father-in-law refused to attend the wedding, but we went ahead anyway. We had 800 guests – many came out of curiosity.

It was three years after my first wedding, and I was very scared. When we were exchanging vows, I thought: “Here I am again Father, please don’t let him die.” As the congregation prayed for us I cried uncontrollably.

A year into our marriage, I felt unwell and went to the doctor – and to my great surprise he told me that I was pregnant.

As the months progressed I was put on total bed rest, because of the stab wound to my womb. But all went well, and we had a baby girl who we called Tehille. Four years later, we had another baby girl named Towdah.

Today, I am the best of friends with my father-in-law.

I wrote a book, Crawling out of Darkness, about my ordeal, to give people hope of rising again. I also started an organisation called Kara Olmurani. We work with rape survivors, as I call them – not rape victims. We offer counselling and support. We are looking to start a halfway house for them where they can come and find their footing before going back to face the world.

I have forgiven my attackers. It wasn’t easy but I realised I was getting a raw deal by being upset with people who probably don’t care. My faith also encourages me to forgive and not repay evil with evil but with good.

The most important thing is to mourn. Go through every step of it. Get upset until you are willing to do something about your situation. You have to keep moving, crawl if you have to. But move towards your destiny because it’s waiting, and you have to go and get it.

Stories Continues after ad

Makerere suspends three dons for sexually harassing female students

MUK Vice Chancellor Prof. Barnabas Nawangwe.

 

 

Makerere University has suspended three members of its academic staff for alleged sexual harassment.

Makerere University Vice-Chancellor Professor Barnabas Nawangwe says that Vincent Ssajjabi, an assistant lecturer in the School of Economics and Medard Twinobuhungiro, an Assistant Lecturer in the School of Business and Jackson Sekiryango from School of Languages, Literature and Communication were suspended pending investigations for alleged sexual harassment against female students.

two years ago,  member of the university administration was recorded by a student as he tried to rape her in his office and he was subsequently imprisoned for the offense. Lately, the University has been acted upon the culprits of sexual harassment. The fight against sexual harassment was one of the key issues Prof. Nawangwe fronted in his campaigns for the VC seat.

Stories Continues after ad

Business: Artificial Intelligence and humans in Customer experience – not an either/or situation

Merijn te Booij

 

By Merijn te Booij

Artificial Intelligence (AI) is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation.

In the entire digital transformation of the world, we are spending over $1.2 trillion next year, and $6 trillion over the next four years. Much of this spend will focus on technologies that allow the enterprise to differentiate in the market and deliver exceptional customer experience.

An emerging Gen Z employee and customer base is changing engagement models with companies, using more channels and more self-service options. Customers around the world are using a variety of channels – with 97 per cent of customers saying they are multi-channel users, and each customer using 5.6 channels on average. By 2020, virtually all of the people who call in to a contact centre will have already been on one of the organisation’s other channels. When they call you, they have been trying to self-serve themselves and they are out of options, yet what contact centres still do at this point is ask them ‘who are you and what do you want?’

This is no longer good enough in an environment when customer experience makes or breaks customer loyalty. Research has found that in the last year, 51 per cent of people have switched brands due to poor customer service.

AI presents the hope of running customer engagement more efficiently, faster and more cost effectively. A global survey found 90 per cent of companies are deploying AI across some aspect of their customer journey, gaining massive shifts in productivity and an ability to use valuable insights to build deeper relationships with customers. While we have been using machine learning for years, we can now compute at a much larger scale than ever before, and AI comes into its own at large scale because at the end of the day, it’s about data.

However, many people think AI is about a bot that will just solve everything – just plug it in a 24 hours later it will have learned everything it needs to know to solve problems. It won’t.

To deliver an exceptional customer experience, the strengths of AI are best blended with the empathy and problem-solving skills of humans. There is an opportunity to blend AI and human interaction, because humans and bots are so different. Bots love replication and they are error-free, so they are ideal for invoicing and collection calls, or handling routine calls – for example, where a customer wants to change their address. AI enables enterprises to predict call volumes and call routing needs, and helps agents to work more effectively. But if a customer calls in because for example their family member just passed away and they are worried about health care or funeral arrangements, you may want a human to take the call and spend a moment consoling or showing empathy. So this is not an ‘either/or’, it’s an ‘and’. Somewhere down the road, the main thing an agent will do is show empathy and solve problems. Despite concerns over job losses, AI will likely generate more jobs than it will take, and it will augment customer experience and bring power to your agents.

AI can help organise and automate structures, processes and conversations, but when it becomes complex and emotional, a human should take over. We call this ‘blended AI’ – AI with a human touch.

Companies can drive exponential customer experience value by combining predictive omni-channel routing, predictive digital engagement, workforce engagement and ‘Kate’ – a virtual assistant, running on a mobile app, who is virtually training herself, to seamlessly blend the best of AI driven self-service capabilities and real-life employees.

Merijn te Booij was a keynote speaker at the Genesys Blended AI Summit South Africa 2019, which was staged at the Maslow Hotel Johannesburg. He is chief marketing officer at Genesys.

 

Stories Continues after ad

A letter to you the Taxpayer: Thank you for paying taxes

Doris Akol

 

By Doris Akol

Dear Taxpayers,

We recently concluded financial year 2018/2019 and this note is to say thank you for your compliance and continued support in meeting your tax obligations.  Over the past year, through your compliance and our combined efforts, we mobilized and collected Shs16, 958.11 billion and saw revenue grow by 15 per cent in comparison to last financial year. This translates to an increase of Shs 2,298.35 billion shillings that has been added to the national treasury over the last year. I am confident that many will be proud of what the immense possibilities that our expanding revenue basket offer for our country’s continued upward growth trajectory.

At Uganda Revenue Authority (URA), we are proud that we have lifted our country’s tax to GDP ratio progressively from 12.8 per cent in 2014/15 to 15.1 per cent in the just concluded financial year. We are firmly on course to realizing the NDPII target of 16 per cent by financial year 2019/2020. We have also impacted both the continental and global tax agenda with our indelible mark of innovation and thought leadership in tax administration.

We appreciate the cooperation and productive networks we have built with our key strategic partners that have enabled us progressively widen our reach and impact. We appreciate the enthusiasm with which our taxpayer and tax education programs in the schools, universities, business communities and in all the regions have been attended. This motivates us to continue focusing energies and resources on providing information and support to not only improve compliance but also to grow and strengthen a taxpaying culture among existing and future taxpayers. We also applaud the banks and other tax payment channel providers that worked extra hours to enable our mutual clients comply within statutory deadlines.

In this financial year 2019/20, we will collectively mobilize and contribute Shs 20,344.13 billion to the national coffers. While the task ahead of us is monumental, it is not insurmountable because the economic fabric to generate this revenue exists. In addition to continually focusing on our current compliance improvement initiatives for individual income tax, rental income tax, local excise duty and VAT, our further focus will be in utilization of business intelligence, various system interfaces, forensic and science based interventions and third party information sources to identify eligible but hitherto non-compliant taxpayers. In a bid to support compliance but also improve on our service offering, going beyond revenue collection, we will also continue to offer tailor-made tax education resources, appropriate to various taxpayer segments, with specific emphasis on financial literacy and tax advisory. On the international trade front, our efforts will continue to be focused on deploying technological applications to secure our borders while facilitating trade at the lowest cost and minimal time.

The revenue mobilization effort and contribution to national treasury by those who are engaged in profitable economic activity is key in supporting government’s expenditure programs and priorities. Therefore, it is incumbent upon all of us to be compliant with our tax obligations for this to happen. I urge you to continue playing your part diligently by complying with your taxes on time and in the right amount. We thank you for your business and we are available on our various channels and platforms to both support and when necessary, enforce your compliance, as we continue to Develop Uganda Together!

The writer is the Commissioner General of URA

 

Stories Continues after ad