Telecom Company Lyca Mobile has clarified that it experienced a technical fault, leading to temporary breakdown on its network on Sunday, contrary to reports that it was set to exit the Ugandan market.
“We reassure you that Lyca Mobile is here to stay and grow. We remain committed to providing best value and high-quality services to the people of Uganda,” Lyca Mobile said in a statement issued on Monday, December 4, 2023.
The company explained that the glitches were caused by an ongoing network expansion project to improve its services.
“This project aims to ensure that our services are accessible to every customer even in the remotest corner of our country,” he said.
“During one such system upgrade, we encountered a slight unexpected downtime of our data services yesterday 3.12.2023, which lasted for less than an hour. The outage affected data services only, while voice, SMS and USSD services remained operational,” it added.
On Sunday, several users of the network took to social media to report that the telecom company was winding up business in the country. Others followed suit, saying this could be the reason why the company’s network had gone off.
But Lyca says the outage was for a short duration and “any inconvenience caused to our customers is deeply regretted. Your trust is paramount, and we assure you of measures to prevent any such happening in the future.”
This comes amid continuing exits of several foreign-owned companies in the country.
Large brands such as retail chains including Shoprite and Game Stores, and telecom firm Africell, have all left Uganda in the last three years, citing shrinking sales.
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